QueenBeeTickets FAQ

The following is a summary of our customers' most frequently asked questions.  If your question isn't answered below, please feel free to give us a call at (855) 859-4033 and one of our live agents will be happy to assist you.

What is QueenBeeTickets? 

QueenBeeTickets is an online marketplace that connects buyers and sellers of tickets for live events. 

Where do the tickets listed on QueenBeeTickets come from?

The online exchange at QueenBeeTickets functions as a massive marketplace for event tickets. Sellers include individuals like yourself with tickets they don't need, firms, box office promoters, and licensed ticket sellers. 

Sellers use the exchange to list their extra inventory. When an online shopper orders tickets from our website, the order is fulfilled by the seller who listed the tickes. So, while QBT manages the ticket listings on its website, we do not hold any actual tickets.

What are my seat numbers?

To protect the privacy of both the buyers and sellers, specific seat numbers are not disclosed until the order has been processed.

Are my seats together?

All seats are together, side-by-side, unless otherwise noted in the ticket listing.

Can I get last-minute tickets?

Yes, for a number of our listings we provide last minute delivery options, including e-ticket download, will call, and local pickup options. Please make the appropriate selection during checkout.

Why can’t I see the seat numbers?

For security purposes and to prevent fraud, QueenBeeTickets does not publicly disclose seat numbers upfront. 

Why is the name on my ticket not my own?

The name on the ticket you received is that of the original purchaser. No worries, your ticket is valid for entry.

How will I receive my tickets?

  1. Mail. Your tickets will be delivered via approved mail carrier (either FedEx or UPS). 
  2. eTicket. Your tickets will be delivered via email with instructions for dowloading and printing.
  3. Mobile Ticket. You must present your tickets on a mobile device to enter the event. 
  4. Will Call. Your tickets will be left at Will Call for pickup before the event.

The event is coming up soon and I need my ticket. What can I do?

Many ticket sellers will choose to deliver tickets close to the event using one of the three following methods:

  1. Will-call means that you will pick up the ticket at the venue box office window.
  2. Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue.
  3. Email means that the seller will email you the tickets before the show.

These delivery methods are at the sole discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods. Contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

Can my tickets be shipped to a P.O. Box? 

Yes. Simply uncheck the box next to “use my billing address as the shipping address” during checkout and enter your P.O. Box information.

Can my tickets be shipped to an address different from my billing address? 

Yes, you may input an alternate shipping address for most orders placed through QueenBeeTickets. However, there are certain restrictions based on the total amount of the order. Sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping address.

The alternate shipping policy is as follows:

  • If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address.
  • If the order is between $750 and $5000, the seller can reject the ticket order due to the address issue or else accept it and ship the tickets to the shipping address.
  • If the order is $5000 or greater, no alternate shipping address is allowed.

Can I change my shipping address after ordering?

Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship tickets and will likely only change your delivery information if it is deemed absolutely necessary.

Will I need to sign for my tickets when they arrive? 

Yes, the sellers who list tickets for sale on the exchange typically require a signature for ticket delivery to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature is at the seller's sole discretion. If the signature requirement is a problem, you can try to contact the ticket seller directly to inqure about waving the signature requirement on your order. 

What if I can't be home when my tickets will arrive? 

  • Pick up your tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.
  • Call FedEx and ask them to keep the tickets at their local facility so you can pick them up during the day.
  • Call FedEx and ask if they could deliver tickets at a time when it’s more likely someone will be there to receive them.
  • Leave a note for FedEx delivery personnel to leave the tickets.

When will I receive my email tickets?

Some sellers may list their tickets as being available for email delivery. This does not mean that your tickets will be emailed immediately, however. You will be notified by email when your tickets are available for downloading and printing.

Will I receive my “Instant” tickets as soon as I place my ticket order?

In most cases, e-tickets marked as “Instant” will be available for you to download and print within minutes of placing your order. In order to protect against fraudulent purchases, however, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.

Are my tickets guaranteed? What if there's a problem with my order?

Yes, and we understand how much your tickets mean to you. We will stand behind you if there is any issue with your order!

  • All tickets are 100% valid and authentic.
  • You will receive the exact seats you ordered, or better.
  • Full refunds issued for canceled events.
  • All tickets arrive on time for the event.

You will receive a 100% refund for your tickets if:

  • Your order was accepted but not delivered by the seller.
  • Your order was accepted but not shipped in time for the event.
  • Your tickets were not valid for entry. (1)
  • Your event is cancelled and is not rescheduled. (2)

(1) Verifiable proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verifiable proof.
(2) 100% refund for a cancelled event does not include shipping. 

Can I combine shipping on multiple ticket orders? 

Similar to other large online shopping entities such as Amazon, the inventory on the exchange comes from many different sellers. For this reason, we cannot guarantee combined shipping on multiple ticket orders. If your tickets are purchased from the same seller, however, you may contact them directly to request that your shipping be combined. This service is solely at the discretion of the seller.

What if my tickets are stolen or lost? 

Tickets are generally irreplaceable items that can seldom be reaccessed or reprinted. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is any possibility of reaccessing lost or stolen tickets.

Is my transaction safe?

Yes, you can shop with confidence at QueenBeeTickets. Our site is constantly being tested and certified to help protect you from online threats. Your personal information is protected by our encrypted servers. We do not sell your personal information to third parties. We utilize state-of-the-art SSL technologies to help facilitate your secure buying experience.

What if my event is cancelled?

If your event is cancelled, you will receive a full refund. For details, please visit our Policies page.

Why was my order rejected? 

There's usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update and manage their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

This is a rare occurrence, but if it should happen to you, please contact us at 855-859-4033 and one of our live agents would be happy to help you find a similar seat at a similar price.

How can I contact QueenBeeTickets? 

QueenBeeTickets' Customer Service center is open seven days a week, including holidays, from 7 AM - 1 AM (EST).

If you have any questions about an existing order, or an order you would like to make, feel free to contact us by phone at 855-859-4033, or by email at Support@QueenBeeTickets.com.

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